About

Siddaarth (Sidd) Turaga is a top 100 Customer Success Strategist for 2022 and currently works as a Customer Success Manager at Freshworks. With almost 5 years of relevant experience, Sidd has played a vital role in formulating and implementing GTM strategies in SaaS businesses ranging from Acquisition to Engagement to Retention. He possesses diverse work experience revolving around various facets of the buyer’s journey, including B2B Sales, Customer Success Strategies, Account Management, Partnership Building, Business Development, Account-Based Marketing, and Sales Prospecting. At Freshworks, Sidd empowers businesses to optimally leverage their product suite, helping them achieve their desired business outcomes. He has managed UK and Ireland Mid Market & Enterprise Accounts, achieving an average NRR of 1.9% and reducing churn to 0.8% during Q1 and Q2 – 2018, while increasing customer advocacy by 15%. Sidd has also been recognized as the Runner Up for Highest Revenue generated for Q3 2021, including Sales (UKI Region). Sidd holds a Bachelor of Engineering (B.E.) in Mechanical Engineering from SSN College of Engineering and has completed a Summer School program in Foundations of Management from LSE. He is also an offer holder for the Global Masters in Management program from LSE. Aside from his professional repertoire, Sidd is a cricket fanatic and has represented his school, college, and played professional club cricket. He occasionally grooves to R&B and Hip Hop. Sidd is constantly looking to learn something new each day and take up new challenges. He is a sportsman, a student, a dreamer, a believer, a friend, a social animal, and a thinker, inspiring him to be creative and pragmatic. Sidd values respect for other's opinions and giving back to the community. He believes in finding solutions rather than finding faults and encourages people to be free, true, and themselves.